Sound familiar?
Every IT services firm hits the same walls. Grovia was built to break through all four.
No visibility across client sites
Assets tracked in Excel. AMC contracts in email threads. Tickets in WhatsApp. Every client is a different mess — and the engineer who knows where everything is just resigned.
Warranty surprises & chargeback disputes
You replace a hard drive. The client says it was under warranty. You can't find the purchase invoice. The client refuses to pay. You eat the cost — again.
AMC contracts tracked in Excel
Renewal is next month. You didn't know. The contract lapses. The client assumes support continues. You spend three days in back-and-forth instead of billing on time.
SLA proof takes hours
Client escalates. You need to prove response time. You dig through email, WhatsApp, calendar — and still can't produce a clean timeline. You lose the argument.
Every MSP workflow, finally connected
15 purpose-built modules covering every part of IT service delivery — from the first asset tag to the final SLA report.
Asset Lifecycle Tracker
Register every laptop, server, switch, router, CCTV camera, and peripheral. Track purchase date, serial number, warranty expiry, assigned user, location, and status.
AMC Contract Manager
Full contract lifecycle — start/end date, SLA tier, included visits counter, parts inclusion flag, contract value, and billing cycle. Auto-renewal alerts fire at 30 days.
Service Ticket Queue
P1–P4 priority tickets with SLA timers per contract. Response and resolution countdowns. Breach alerts. Parts logging. Engineer assignment and close-out workflow.
Preventive Maintenance Scheduler
Schedule PM visits with frequency (monthly/quarterly/half-yearly/annual), assign engineers, and define checklists. Completion advances the next due date automatically.
Parts Inventory Manager
Track every spare — part code, category (Network/HVAC/CCTV/Storage), stock quantity, minimum stock alert, cost price, selling price, vendor, and storage location.
License Seat Tracker
Manage software licenses per client — vendor, total seats, used seats, renewal date, cost per seat, and licence type. Alerts fire before licence expiry or seat breach.
Network Config Vault
Secure storage for ISP details, circuit IDs, router credentials, WAN/LAN IPs, DNS, Wi-Fi SSID/password, and VPN configs — masked by default, reveal on demand.
Field Engineer Dispatch
Send engineers to client sites with GPS tracking, structured visit reports, and client ETAs. Reports submitted from the mobile app close tickets automatically.
Client IT Portal
Each client gets a secure login to view their own assets, open tickets, SLA status, upcoming PM visits, and service history. No more status-update WhatsApp calls.
Warranty Alert Engine
Proactive alerts at 90, 60, 30, and 14 days before warranty expiry — so you can advise clients on replacements before hardware failures create emergencies.
SLA Dashboard
Real-time SLA compliance view — response rate, resolution rate, breaches by client, and trending ticket categories. Data you can share at QBRs.
Multi-site Support
Manage multiple locations per client — each with its own assets, network configs, PM schedules, and ticket queue. One dashboard, complete per-site visibility.
HVAC/CCTV/IT Unified Tracker
The only MSP platform that covers IT, HVAC, and CCTV under the same asset and AMC framework. Track AC units and camera systems alongside servers and switches.
PDF Service Reports
Auto-generated service reports for every completed ticket and PM visit — work done, parts used, engineer sign-off, and client acknowledgement — ready to email or print.
WhatsApp Renewal Alerts
AMC contracts and warranty deadlines trigger WhatsApp notifications to the responsible account manager — so no renewal falls through the cracks.
How it works
Up and running in under an hour. Delivering ROI within the first week.
Add your clients & assets
Import or add clients in minutes. Attach their assets — serial numbers, warranties, locations, and purchase history.
Link AMC contracts & set SLA
Create contract records for each client, define SLA response/resolution hours by tier, and set included visit counts.
Raise tickets & dispatch engineers
Log issues as tickets. SLA timers start automatically. Assign engineers, dispatch to site, and close with service reports.
Review SLA reports & renew contracts
Pull SLA compliance reports for client reviews. Renew contracts before expiry with one-click invoice generation.
Works for every service vertical
Not just computers. Grovia handles IT, HVAC, and CCTV maintenance under one unified platform.
IT / Networking
Servers, switches, firewalls, access points, desktops, and laptops — full asset and ticket management for IT infrastructure MSPs.
HVAC / Building
Air conditioners, chillers, AHUs, and VRF systems — the same AMC framework adapted for building maintenance companies.
CCTV / Security
Cameras, DVRs, NVRs, access control systems, and biometrics — manage AMC contracts and PM schedules for security system integrators.
Everything your business needs
Beyond MSP operations — Grovia is a complete business OS with invoicing, HR, field ops, and analytics built in.
Simple, transparent pricing
Start free. Upgrade when you grow. Cancel any time.
“Before Grovia, our biggest AMC client called to say their server was down — and we didn't even know their warranty had expired three months ago. Now we proactively call clients 90 days before warranty ends, propose an upgrade, and close the deal. That single change added ₹18 lakh to our annual revenue.”
Frequently asked questions
For most Indian MSPs serving SMB clients — yes. Grovia includes ticket management with SLA, AMC contracts, asset tracking, preventive maintenance, parts inventory, and field dispatch in one platform. You don't need a separate ITSM, a separate asset tool, and a separate CRM. Freshservice costs 4–8× more and doesn't handle HVAC/CCTV assets, parts inventory, or local GST invoicing.
Yes. Grovia's asset categories include HVAC, CCTV, security, networking, storage, power, and more — so building maintenance and security system integrators can use the same platform as IT, CCTV & AC service companies. All under the same AMC contract and ticket queue.
Each AMC contract has a defined SLA tier (Basic/Standard/Premium) with response and resolution hours. When a ticket is created for a client with a contract, Grovia automatically calculates the SLA due time and starts the countdown. Tickets approaching breach turn amber; breached tickets turn red. All SLA data feeds into the compliance dashboard.
Yes. Field engineers use the Grovia mobile app (Android and iOS) to view their assigned tickets, update status (acknowledged → en route → on-site → completed), submit structured visit reports, and log their GPS location. The admin dispatch board updates in real time.
Network configs including ISP credentials, router passwords, Wi-Fi keys, and VPN details are stored encrypted at rest. The admin panel masks all sensitive fields by default — users must click a reveal icon to see the value. Access is logged in the audit trail.
Give your MSP the platform it deserves.
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