Terms of Service

By accessing our website or creating an account on the Grovia platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or platform. These terms apply to all visitors, registered users, and organisations that access or use our services.

To use the Grovia platform, you must create an account. You agree to: • Provide accurate, complete, and current information during registration. • Maintain the security of your account credentials and not share them with others. • Notify us immediately at info@groviaos.com if you suspect unauthorised access to your account. • Accept responsibility for all activity that occurs under your account. You must be at least 18 years old or have authority to bind your organisation to enter into these Terms.

You agree to use Grovia only for lawful business purposes. You must not: • Use the platform in any way that violates applicable laws or regulations. • Upload, transmit, or store content that is illegal, harmful, defamatory, or infringes any third-party rights. • Attempt to gain unauthorised access to any part of the platform or its infrastructure. • Reverse-engineer, decompile, or attempt to extract the source code of the platform. • Use the platform to send unsolicited bulk communications (spam). • Misrepresent your identity or affiliation. We reserve the right to suspend or terminate accounts that violate these terms.

4.1 Fees for plans, add-on modules and AI credit packs are shown on our pricing and checkout pages at the time you buy. 4.2 Subscriptions are billed in advance, monthly or annually, and renew automatically at the end of each billing period until cancelled. 4.3 Customers in India are billed in Indian rupees, and GST is added where it applies. Customers outside India are billed in the currency shown at checkout. You are responsible for any taxes, duties or reverse-charge obligations in your own country that we are not required by law to collect. 4.4 Payments are processed by Razorpay, for customers in India and in other countries, and are also subject to Razorpay's terms. Card, UPI and bank details are entered into Razorpay's checkout; we do not store full card numbers. 4.5 Fees are non-refundable except as set out in our Refund & Cancellation Policy (https://groviaos.com/refund-policy) or where the law requires a refund. 4.6 If a renewal payment fails, your account stays available for 7 days after the end of your paid period. After that, we may pause access until payment is made. 4.7 If you change plans during a billing period, we will show you the amount payable, and when the change applies, before you confirm. 4.8 We may change our prices by giving you at least 30 days' notice by email. New prices apply from your first renewal after the notice period ends. If you do not accept a new price, you can cancel before that renewal.

5.1 Your data. You own the data that you and your users put into Grovia ("Customer Data"). You give us a limited licence to host, copy, process, transmit and display Customer Data only to provide, secure and support Grovia for you, and as required by law. We will never sell Customer Data or use it for our own marketing. 5.2 Roles. For personal data in Customer Data, you decide why and how it is processed: you are the data fiduciary (India), the organisation responsible (Singapore) and the controller (United Arab Emirates, United Kingdom and Ireland). We process it on your behalf as your data processor, or as your data intermediary under Singapore law. Personal data we collect for our own purposes, such as your users' account details and your billing contacts, is covered by our Privacy Policy. 5.3 Your instructions. We process Customer Data only on your instructions. Your instructions are these Terms, the settings and features you or your administrators choose (including integrations and AI features), and any other written instructions we agree to. If the law requires us to process Customer Data in any other way, we will tell you first unless the law forbids it. 5.4 Your responsibilities. You are responsible for: (a) having a lawful basis for the personal data you put into Grovia, and for giving any notices and getting any consents the law requires, including verifiable consent from a parent or guardian where you process a child's personal data; (b) the accuracy of Customer Data; (c) deciding which features to use — including AI features, connected mailboxes, messaging services and location tracking in Grovia Field — and telling the people affected; and (d) how your users use Grovia. 5.5 Confidentiality. People who work for us and can access Customer Data are bound by confidentiality obligations, and access it only when needed to provide, support or secure Grovia. 5.6 Security. We maintain reasonable technical and organisational security safeguards suited to the nature of Customer Data, as described in our Privacy Policy, and review them regularly. 5.7 Service providers. You authorise us to use the service providers listed in our Privacy Policy to process Customer Data. We will bind each of them by contract to protect Customer Data at least as well as this section requires, and we remain responsible to you for them. We will give you at least 30 days' notice by email before adding or replacing a service provider that processes Customer Data. If you object on reasonable data protection grounds and we cannot resolve your objection, you may cancel the affected service and we will refund any fees you have prepaid for the unused period. 5.8 Where Customer Data is processed. Customer Data is hosted on Amazon Web Services in the Asia Pacific (Mumbai) region, India. Our service providers may process Customer Data in India, the United States and the United Kingdom, Ireland, the Netherlands, Belgium, Finland, Lithuania, Cyprus, Luxembourg, Singapore, Indonesia, Japan, South Korea, Taiwan, Australia, Brazil and Chile, as described in our Privacy Policy. We will give you at least 30 days' notice before changing where Customer Data is hosted or adding a country to this list. 5.9 Transfers between countries. (a) Singapore: we will protect Customer Data to a standard at least comparable to the protection under Singapore's Personal Data Protection Act 2012, and require our service providers to do the same by contract. (b) United Arab Emirates: you are responsible for confirming that sending personal data to us in India is permitted under Federal Decree-Law No. 45 of 2021. At the date of these Terms, the UAE Data Office has not published a list of countries with adequate protection or standard contractual clauses. We will cooperate with any reasonable, lawful transfer arrangement you need, including signing a data transfer agreement. (c) United Kingdom and European Economic Area: on request, we will sign the European Commission's Standard Contractual Clauses, with the UK International Data Transfer Addendum, for transfers of Customer Data to us. 5.10 Requests from individuals. If someone asks us to act on their rights over Customer Data, we will pass the request to you and will not respond ourselves unless you ask us to or the law requires it. We will give you reasonable help to respond; most requests can be handled directly in Grovia. 5.11 Personal data breaches. If we become aware of a personal data breach affecting Customer Data — any unauthorised or accidental access to, use, disclosure, alteration, loss or destruction of it — we will tell you as soon as reasonably possible after we become aware of it, and in any case without undue delay. We will give you the information we have (what happened and when, the kinds of data and people likely to be affected, the likely consequences, and what we are doing about it), update you as we learn more, and help you meet your own duties to notify authorities and individuals. 5.12 Requests from authorities. If a government or regulatory authority asks us for Customer Data, we will try to redirect it to you, and we will tell you about the request unless the law forbids us to. 5.13 Return and deletion. While your subscription is active, your administrators can export Customer Data at any time. After your subscription ends, we keep Customer Data for 30 days so that you can export it, and then delete it from our live systems. Copies in backups are deleted within 90 days after that. We keep Customer Data for longer only if the law requires it, and then only for that purpose. 5.14 Information and audits. We will answer reasonable written questions about how we protect Customer Data and give you the information you reasonably need to show that this section is being met. Any audit you are entitled to under applicable law must be requested in writing with reasonable notice, carried out at your cost under a confidentiality agreement, and must not disrupt Grovia or expose other customers' data. 5.15 Data processing addendum. If you need a signed data processing addendum, contact info@groviaos.com. If a signed addendum conflicts with this section, the addendum prevails for Customer Data. 5.16 Details of the processing. • Subject matter and purpose: providing, supporting and securing Grovia for you. • Duration: the term of your subscription, plus the retention period in section 5.13. • Nature: hosting, storage, retrieval, transmission, display, analysis (including by AI features you use), backup and deletion. • Types of personal data: whatever you and your users put into Grovia. This can include contact details, identity and tax numbers, employment and payroll details, bank account details, location data, messages and documents, and health or travel details where you use those modules. • Categories of individuals: your users, employees and contractors, and your clients, leads, vendors, patients, travellers and other contacts.

6.1 Grovia and its licensors own all intellectual property rights in the platform, including software, design, trademarks, and documentation. 6.2 Nothing in these Terms transfers any ownership of our intellectual property to you. 6.3 You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for your internal business operations during the term of your subscription.

Both parties agree to treat as confidential any proprietary or sensitive information shared in the course of using or operating the platform. Grovia will not disclose your account information or data to third parties without your consent except as required by law or as described in our Privacy Policy. This obligation of confidentiality survives termination of these Terms.

8.1 Grovia warrants that the platform will operate substantially as described in our documentation. 8.2 We will use commercially reasonable efforts to ensure the platform is available 99.9% of the time, excluding scheduled maintenance. 8.3 THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED HEREIN. 8.4 We do not warrant that the platform will be error-free or uninterrupted at all times.

To the fullest extent permitted by law: • Grovia's total liability for any claim arising from use of the platform shall not exceed the total subscription fees paid by you in the 12 months preceding the claim. • Grovia shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, business opportunities, or goodwill. • Grovia shall not be liable for delays or failures caused by circumstances beyond our reasonable control (force majeure), including natural disasters, internet outages, cyberattacks, or government actions.

10.1 You may cancel your subscription at any time, as described in our Refund & Cancellation Policy. Cancelling stops the next renewal; your plan stays active until the end of the period you have paid for. 10.2 We may suspend or terminate your account immediately if you seriously or repeatedly breach these Terms, if fees remain unpaid after the grace period in section 4.6, or if continuing to provide Grovia would break the law. 10.3 When your subscription ends, your right to use Grovia ends. Customer Data is then handled as set out in section 5.13, so please export anything you need before the retention period ends. 10.4 Sections that by their nature should continue after termination continue to apply, including sections 5 (for as long as we hold Customer Data), 6, 7, 9 and 11, and any obligation to pay fees already due.

11.1 Governing law. These Terms, and any dispute or claim arising out of or in connection with them or with Grovia (including non-contractual disputes or claims), are governed by the laws of India. 11.2 Negotiation first. Before starting formal proceedings, a party with a dispute must send the other party a written notice describing it. Notices to us must be sent as set out in section 13. Both parties will try in good faith to resolve the dispute within 30 days of the notice. 11.3 Arbitration. If the dispute is not resolved within those 30 days, either party may refer it to final and binding arbitration under the Arbitration and Conciliation Act, 1996. The tribunal will be a sole arbitrator appointed by agreement of the parties or, if they do not agree within 30 days, in accordance with that Act. The seat and venue of the arbitration will be Mumbai, India, and the language of the arbitration will be English. 11.4 Courts. Subject to section 11.3, the courts at Mumbai, India have exclusive jurisdiction, including over applications relating to the arbitration. Either party may also ask any competent court for urgent interim relief to protect its confidential information or intellectual property, or to stop unauthorised use of Grovia. 11.5 Rights that cannot be excluded. Nothing in this section takes away any right or remedy you have under the law of the country where you are based that cannot be excluded by agreement.

We reserve the right to update these Terms of Service at any time. Material changes will be communicated by email and by updating the "Effective date" on this page at least 14 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the new Terms.

For questions about these Terms, or to send us a notice: • Webzworld, 1318, Navjivan Commercial Society, Lamington Road, Mumbai 400 008, India • GSTIN: 27AHMPD3226G1ZK • Email: info@groviaos.com • Grievance Officer: Anirudh Yadav, info@groviaos.com • Website: https://groviaos.com/contact Legal notices must be sent by email to info@groviaos.com and by post or courier to our registered address.