CRM software • India
CRM software for small businesses that also sends the invoice
Grovia is a CRM built for Indian small and growing businesses: your leads, follow-ups, quotations and clients in one pipeline — and when the deal is won, the GST invoice, the project and the payment are in the same system, not three other apps.
What a CRM should do for a small business
A CRM (customer relationship management software) keeps every enquiry, conversation and deal in one place, so no lead is forgotten and anyone on the team can see where a customer stands.
Most small businesses outgrow a spreadsheet the same way: a lead comes in on WhatsApp, someone writes it down, the follow-up is missed, and the quotation lives in a different file from the invoice. A CRM fixes the first half of that. Grovia fixes all of it, because the CRM is joined to invoicing, accounting and delivery.
What you get in Grovia's CRM
- A lead pipeline with stages you drag deals across, with follow-up tasks and due dates for the team.
- Leads from your website form, WhatsApp conversations (one click turns a chat into a lead), bulk import, or typed in by hand.
- Quotations that become GST invoices without retyping, and invoices with payment links through your own Razorpay account.
- A full client record: every invoice, payment, project, ticket and document for that customer.
- Mobile apps, so sales and field staff can update leads and visits from their phone.
CRM plus the rest of the business — why that matters
A stand-alone CRM tells you who you are selling to. It does not tell you whether they paid, whether the project is late, or whether the customer has an open complaint. In Grovia those are the same record, because accounting, projects, support tickets and HR live in the same product.
That also means one bill instead of four. Popular CRMs charge per user per month for the CRM alone; accounting, HR and a help desk are separate subscriptions on top.
Grovia compared with a stand-alone CRM
| Grovia | A stand-alone CRM | |
|---|---|---|
| Leads, pipeline, follow-ups | Yes | Yes |
| Quotations → GST invoices | Built in | Usually a separate invoicing or accounting app |
| Accounting, ledgers, TDS, Tally export | Built in | Separate product |
| Projects, HR & payroll, field staff | Built in | Separate products |
| Pricing | One price for the whole team, every module | Per user per month, for the CRM only |
Which one is right for you?
Choose Grovia if
- You are a service business in India and want the CRM, GST invoicing and accounts in one place.
- Your team is roughly 2 to 40 people and you don't want to pay per user for five separate tools.
- You want something you can set up yourself, without an implementation partner.
Choose a specialist CRM if
- You only need sales pipeline tools and already have accounting and HR you're happy with.
- You need deep sales automation such as complex territory rules, CPQ or large call-centre dialers.
Everything included in every plan
What Grovia costs
That works out to about ₹300 per user per month. Prices exclude 18% GST. 14-day free trial, no card needed. Full pricing
What Grovia does not do
So you don't buy the wrong tool:
- No stock, warehouse or manufacturing management (no MRP or bills of materials). Grovia is built for service businesses — agencies, consultants, CA and law firms, IT and field-service companies.
- GST returns are prepared and exported for filing; Grovia does not file them for you, and e-invoices are uploaded manually.
- It is a single cloud product, not a platform you customise with code or host on your own servers.
Frequently asked questions
What is the best CRM software in India for a small business?
The best one is the one your team will actually keep using. For a small service business in India, a CRM that also handles GST invoices and accounts saves the most time, because the lead, the quotation, the invoice and the payment are one record. That is what Grovia is built for.
How much does a CRM cost in India?
Stand-alone CRMs are usually priced per user per month for the CRM alone. Grovia starts at ₹1,499 a month for up to 5 users, and that includes invoicing, accounting, projects, HR and field operations as well. Prices exclude 18% GST.
Does Grovia's CRM work with WhatsApp?
Yes. When a customer messages your WhatsApp Business number (through the Meta WhatsApp Cloud API), the conversation appears in Grovia, the team is alerted, and one click turns it into a lead.
Can I move my leads and customers from another CRM or spreadsheet?
Yes. You can import leads and clients from a spreadsheet, and import contacts, invoices, bills and items from Zoho Books or Tally.
Is there a free trial?
Yes — 14 days with every module, and no card needed.
Related
Facts on this page last checked 23 October 2026.
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