Support Ticketing & Help Desk
Stop tracking client issues across email, WhatsApp, and sticky notes. Every request lands in one queue — prioritised, assigned, and tracked against your own SLA.
One queue, no dropped requests
Every client issue gets a ticket, an owner, and a status — so nothing sits unread in an inbox for three days.
Ticket Queue
Every client request lands in one queue, tagged by client, category, and urgency — nothing gets lost in email or WhatsApp threads.
Priority & SLA Tracking
Set priority levels and track response and resolution time against your own SLA targets, with visibility into what's about to breach.
Assignment & Ownership
Route tickets to the right team member automatically or assign manually — every ticket has one clear owner, always.
Client Portal Integration
Clients raise and track their own tickets from the branded client portal app — no more 'any update on my ticket?' emails.
GroAI Ticket Assistant
Ask GroAI to summarise a long ticket thread, draft a reply, or triage a batch of incoming requests by urgency.
Status Workflow
Move tickets through open, in progress, resolved, and closed — a workflow that matches how your team actually works, not a rigid template.
Full Conversation History
Every reply, status change, and internal note is logged and searchable — complete context for whoever picks up the ticket next.
How it works
From request to resolution, fully tracked.
Request Comes In
A client raises a ticket from the portal, or your team logs one from an email, call, or WhatsApp message. It's tagged, prioritised, and in the queue instantly.
Assign & Work It
The ticket is assigned to an owner, the SLA clock starts, and every reply and internal note is logged against the ticket automatically.
Resolve & Close
Mark the ticket resolved, the client sees the update in their portal, and the full history stays searchable for future reference or SLA reporting.
Ready to see Grovia in action?
Give every client request a home. Start your Guided Trial today.