Privacy Policy

We collect information you provide directly to us, including: • Contact information (name, email address, phone number, company name) when you sign up, fill in our contact form, or contact our team. • Account information such as your username, password (stored as a secure hash), and profile details. • Billing information processed securely through Razorpay. We do not store card details on our servers. • Usage data such as features used, pages visited, time on platform, browser type, and IP address, collected automatically through analytics tools. • Support communications when you contact our team via email or live chat.

We use the information we collect to: • Provide, operate, and improve the Grovia platform and services. • Create and manage your account and respond to your enquiries. • Process payments and send transaction-related communications. • Send product updates, release notes, and relevant service information. • Improve our platform and services based on usage patterns and feedback. • Comply with legal obligations and resolve disputes. • Send marketing communications where you have given consent (you may opt out at any time).

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Service providers who assist us in operating our platform (e.g., Razorpay for payment processing, Google Analytics for website analytics, cloud infrastructure providers). • Professional advisors such as lawyers and accountants under strict confidentiality obligations. • Law enforcement or regulatory bodies where required by applicable law. All third-party service providers are required to use your information only to provide services to us and are bound by data protection obligations.

We retain your personal information for as long as your account is active or as necessary to provide you services. You may request deletion of your personal data at any time by contacting us at info@groviaos.com, subject to our legal retention obligations. Billing and transaction records may be retained for up to 7 years in accordance with applicable accounting regulations.

Our platform uses cookies to enhance your experience. These include: • Essential cookies: required for the platform to function properly. • Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics). • Marketing cookies: used by third-party services such as Razorpay for payment flow and fraud prevention. • Functional cookies: enable features such as chat support and personalised content. You can control cookie preferences via our cookie consent banner or through your browser settings. For full details, see our Cookie Policy (linked below). Disabling certain cookies may affect the functionality of our platform.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data in transit, encryption at rest, role-based access controls, and regular security reviews. Payment data is handled exclusively by Razorpay, which is PCI DSS compliant. However, no method of internet transmission or electronic storage is 100% secure.

Depending on your location, you may have the following rights regarding your personal data: • Right to access: request a copy of the personal data we hold about you. • Right to rectification: request correction of inaccurate or incomplete data. • Right to erasure: request deletion of your personal data ("right to be forgotten"). • Right to restriction: request we limit how we use your data. • Right to data portability: receive your data in a structured, machine-readable format. • Right to object: object to processing of your personal data in certain circumstances. • Right to withdraw consent: where processing is based on consent (e.g., analytics cookies), you may withdraw at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact us at info@groviaos.com. We will respond within 30 days.

Grovia operates globally. If you are accessing our services from outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in other jurisdictions. We take appropriate safeguards to ensure your data is treated securely and in accordance with applicable data protection laws when transferred internationally.

Our platform may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of external sites.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

We use cookies and similar tracking technologies to enhance your experience on our platform. Our full Cookie Policy provides detailed information on: • The specific cookies we use (Essential, Analytics, Marketing, and Functional). • Third-party services that set cookies, including Google Analytics and Razorpay. • How to manage or withdraw your cookie consent at any time. • Your rights under GDPR as they relate to cookie-based data processing. You can manage your preferences at any time through the cookie consent banner on our website, or by contacting us at info@groviaos.com.

If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) grants you specific rights over your personal data: • Right of Access (Article 15): obtain confirmation of whether we process your data and request a copy. • Right to Rectification (Article 16): request correction of inaccurate or incomplete personal data. • Right to Erasure (Article 17): request deletion of your personal data where there is no compelling reason for its continued processing. • Right to Data Portability (Article 20): receive your data in a structured, commonly used, machine-readable format. • Right to Object (Article 21): object to processing of your personal data for direct marketing or based on legitimate interests. • Right to Restriction of Processing (Article 18): request that we restrict processing of your data in certain circumstances. • Right to Withdraw Consent (Article 7(3)): where processing is based on consent, withdraw it at any time without affecting prior lawful processing. • Right to Lodge a Complaint: you have the right to lodge a complaint with a supervisory authority in your country of residence. To exercise any of these rights, contact our privacy team at info@groviaos.com. We will acknowledge your request within 72 hours and respond fully within 30 days.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: • Email: info@groviaos.com • Website: https://groviaos.com/contact • Company: Grovia (Product: Grovia) We are committed to resolving any privacy concerns promptly and transparently.