Refund & Cancellation

This policy is part of our Terms of Service. It applies to Grovia subscriptions, add-on modules and AI credit packs bought from Webzworld. It does not apply to payments your clients make to you through Grovia using your own payment account; those are between you and your clients. Nothing in this policy takes away a right to a refund that you have under a law that cannot be excluded by agreement.

• New organisations get a 14-day Guided Trial. No payment details are needed and nothing is charged. • If you buy a plan during the trial, billing starts on the day you buy it. Unused trial days are not refunded or added to your plan. • If you do not buy a plan by the end of the trial, access to the account is paused. We keep your data for 30 days so that you can subscribe and carry on; after that, it is deleted.

• Monthly plans renew every month and annual plans renew every year, until you cancel. • Renewals are charged through Razorpay to the payment method you authorised when you subscribed. • If a renewal payment fails, your account stays available for 7 days after the end of your paid period. If payment is still outstanding after that, access is paused until you pay.

• The account owner or an administrator can cancel in Settings → Billing & Credits, or by emailing info@groviaos.com from the email address registered on the account, including the organisation's name. • To avoid being charged for the next period, please cancel at least 2 working days before your renewal date. • We will confirm the cancellation by email. Your plan stays active until the end of the period you have paid for, and you will not be charged again.

Subscription fees, add-on module fees and AI credit packs are non-refundable, including for part-used billing periods and for features you did not use, except in these cases: • you were charged twice for the same thing, or charged the wrong amount; • you were charged for a renewal after we confirmed your cancellation; • we end your subscription for a reason that is not your fault — we will refund the unused part of any period you paid for in advance; or • the law requires a refund. If you think one of these applies, email info@groviaos.com within 30 days of the charge, with the payment reference. We may also agree to other refunds at our discretion.

• AI credit packs are one-off purchases. Credits are added to your organisation's balance once payment succeeds. • Credits cannot be exchanged for cash and are refunded only in the cases listed in section 5. • Unused credits end when your organisation's account is closed.

• If you move to a higher plan or add a module, we show you the amount payable before you confirm, and the change applies once payment is made. • If you move to a lower plan or remove a module, the change applies from your next renewal. • We do not refund the difference for the rest of a billing period unless the checkout screen says we will.

• Until your plan ends, the account owner or an administrator can download a full export of your organisation's data from Settings → Backup. • After your plan ends, we keep your data for 30 days and then delete it from our live systems. Backup copies are deleted within 90 days after that. • Deleted data cannot be recovered, even if you subscribe again.

• Approved refunds are paid back to the original payment method through Razorpay, in the currency you paid. • We start the refund within 14 working days of approving it. Your bank or card issuer then takes its own time to show it in your account. • We do not refund bank charges or currency conversion differences. • We will issue any tax document the law requires for a refund, such as a GST credit note for customers in India.

For billing and refund questions: • Email: info@groviaos.com • Webzworld, 1318, Navjivan Commercial Society, Lamington Road, Mumbai 400 008, India • GSTIN: 27AHMPD3226G1ZK If you are not satisfied with our answer, you can contact our Grievance Officer, Anirudh Yadav, at info@groviaos.com.