IT / CCTV / AC Service Pricing
Straightforward pricing for every stage of your MSP journey.
Full feature comparison
Every feature, every plan. No surprises.
| Feature | Starter | Professional Popular | Business | Enterprise |
|---|---|---|---|---|
| Platform Limits | ||||
| Clients | Up to 50 | Up to 150 | Up to 500 | Unlimited |
| Users | 10 users | 20 users | 40 users | Unlimited |
| Storage | 10 GB | 25 GB | 100 GB | Unlimited |
| Asset Management | ||||
| Asset register (IT / CCTV / AC) | ||||
| Warranty tracker & expiry alerts | ||||
| Software licence seat tracker | ||||
| AMC & Contracts | ||||
| AMC contract manager | ||||
| SLA tier management | ||||
| WhatsApp SLA & AMC expiry alerts | ||||
| Service Desk | ||||
| Service tickets (P1–P4 priority) | ||||
| Parts logged per ticket | ||||
| Ticket SLA timers & breach alerts | ||||
| Ticket templates library | ||||
| Client rating & feedback per ticket | ||||
| Automated escalation rules | ||||
| Preventive Maint. | ||||
| Preventive maintenance scheduler | ||||
| PM checklists & templates | ||||
| PM visit history | ||||
| Inventory & Parts | ||||
| Parts inventory with reorder alerts | ||||
| Parts usage & cost tracking | ||||
| Stock movement audit log | ||||
| Vendor management for parts | ||||
| Return parts to stock from ticket | ||||
| Infrastructure | ||||
| Network config vault (AES-256) | ||||
| Billing | ||||
| GST-native invoicing | ||||
| Invoice generation from ticket | ||||
| Auto-invoice for AMC renewals | ||||
| Reports | ||||
| Service completion report (PDF) | ||||
| Reports & analytics dashboard | ||||
| White-label client reports | ||||
| Client Portal | ||||
| Client IT self-service portal | ||||
| Field Operations | ||||
| Field engineer GPS dispatch | ||||
| AI & Advanced | ||||
| GroAI IT service assistant | ||||
| API access | ||||
| Team | ||||
| GroAI assistant queries | 20/mo | 100/mo | 500/mo | Unlimited |
Pricing FAQ
Yes — full access, no credit card required. You can add clients, register assets, create tickets, and schedule PM visits within minutes of signing up.
Grovia notifies you when you're at 90% of your asset limit. You can upgrade instantly — no downtime, no data loss.
Yes. Grovia supports CSV import for assets, clients, and contracts. Our onboarding team can help migrate your existing Excel or CSV data.
Field engineer GPS dispatch is available from the Business plan onwards. Professional includes all service desk and PM features but not the field mobile app tracking.
Yes. All sensitive fields (WAN IP, router passwords, Wi-Fi credentials, VPN keys) are masked by default and encrypted at rest. Reveal requires a deliberate click, and every reveal is logged in the audit trail.
Ready to get started?
14-day Guided Trial. No credit card. Full access.