Travel Agency Software in India: The Complete 2026 Guide

Run a travel agency in India for even six months and the pattern is familiar: a client's flight PNR sits in a WhatsApp chat, their hotel voucher is a forwarded email from three weeks ago, their visa documents are in a folder on someone's desk, and the commission your DMC owes for last month's Kerala package is an Excel row nobody has checked since it was entered. A client calls asking "what's the status of my Bali booking," and answering properly takes four phone calls — to whoever handled the flights, whoever chased the hotel, whoever's following up on the visa, and accounts, to check the invoice even went out.

None of this is a discipline problem — it's a tooling problem. WhatsApp doesn't talk to Excel, Excel doesn't talk to your accounting software, and nothing in that stack warns you a traveller's passport expires in five months when their trip needs nine. Travel agency software exists to close exactly this gap: one system holding the booking, the traveller, the supplier, and the invoice together.

What to Look for in Travel Agency Software

Most "business software" isn't built around how Indian travel agencies actually work — a mix of package tours, ticketing, group bookings, and visa-only requests, often for the same repeat client. Here's what actually matters when you evaluate a system.

Booking management across every ticket type

One client relationship might involve a domestic flight this month, a package tour in December, and a standalone visa request in between. Software built only around "packages," or only around ticketing, forces you to run two systems and re-enter the same client twice. Look for one booking record that flexes across flights, trains, buses, package tours, hotels, visa-only requests, and combo trips, in a single pipeline from enquiry to completed.

Itinerary building for package tours

A package tour isn't one line item — it's a day-by-day sequence of cities, hotels, meals, and transport that has to be shared with the client and referenced internally every time something changes. Building this in Word means retyping the whole document for one hotel swap; software should let you edit the day-by-day plan directly, so your team and the client are always looking at the same version.

Traveller and passport/visa tracking

A booking is rarely one person — it's a family of five or a tour group of twelve, each carrying their own passport number, expiry date, and visa status against the same trip. Software that tracks "the booking" but not each traveller inside it misses exactly the detail that causes real problems later.

Supplier and commission management

Every booking touches a supplier — an airline, hotel, DMC, visa agent, transport vendor, cruise line, insurer, or activity operator — and each relationship carries a commission that has to be tracked against what's actually paid out. When this lives in separate registers per supplier, agencies lose track of commission owed versus received, especially with DMCs who settle in batches weeks after a group has travelled.

GST-compliant invoicing built for travel

Travel is a compliance-fiddly sector, worth getting right rather than guessing. Tour packages typically attract GST at a concessional 5% of package value without input tax credit, or the standard rate with ITC — separate again from how ticketing commissions or hotel-only bookings get billed. Overseas packages add TCS (tax collected at source) on top, at rates that have changed more than once in recent years. One flat invoice template for every booking type is a real compliance risk.

Mobile access for on-the-go staff

Ticketing staff, tour escorts, and owners splitting time between the office and supplier meetings need booking status and traveller documents on their phone — even at an airport counter — not just at a desktop back at the office.

The Passport & Visa Tracking Problem

Ask any travel agency owner about their worst client call of the year, and many describe some version of the same story: a family is booked on an international trip, everything confirmed — flights, hotel, visa — and four days before departure, someone notices a child's passport expires in five months, not the six or nine many countries require. Now it's an emergency: a scramble for a renewal that may not even be possible in the time left, a frantic call to the visa agent, and a client who is furious and not entirely wrong to be — the agency absorbs the damage even though the traveller technically owns the document.

It's one of the costliest, most preventable failure modes in the travel business, and it happens because passport expiry usually lives in a photocopy or a scanned PDF, not in a system that looks ahead and flags it. A spreadsheet doesn't send an alert, and a WhatsApp folder of forty passport scans doesn't sort itself by expiry date.

The fix is structural, not behavioural: every traveller's passport number and expiry date needs to be captured as data, not a photo, with the system checking that date against the trip's departure and destination requirements automatically — flagging anyone who falls short weeks before departure, not days. That's the difference between a routine renewal reminder and a five-day crisis that costs a client their trip and costs you their trust.

Grovia's Travel & Tourism Module

Grovia is an all-in-one business operations platform — CRM and sales pipeline, GST-compliant invoicing, HR and payroll, team chat, a client portal, and ticketing — built for small and mid-sized Indian businesses. In August 2026, Grovia added a Travel & Tourism module on top of that platform, built around the workflow above rather than as a generic CRM with a travel label.

Specifically, the module covers:

• Bookings for every trip type — package tours, flights, trains, buses, hotels, visa-only requests, and combo trips move through one pipeline, with total and paid amount tracked at every stage.
• Day-by-day itinerary building for package tours — city, accommodation, meals, and transport mode per day — as one editable plan, not a Word document retyped on every change.
• A traveller roster on every booking, with each traveller's own passport number, expiry date, nationality, and visa status tracked individually, including passport expiry alerts — so a document problem surfaces weeks before departure, not days.
• A supplier directory covering airlines, hotels, DMCs, visa agents, transport vendors, cruise lines, insurers, and activity operators, with commission tracking per relationship and a per-booking log of what was quoted, paid, and confirmed.
• A visa application pipeline through defined stages — documents pending, submitted, interview scheduled, approved or rejected, and collected — so staff and clients know exactly where a visa stands without a phone call.

Because the module sits on Grovia's core platform, a booking isn't an island: the same client record carries their CRM history, the invoice runs through Grovia's GST-compliant invoicing with CGST/SGST/IGST and HSN/SAC codes built in, and staff coordinate the booking in team chat — no re-entering the client into a separate travel-only tool. Equally worth being clear about what this isn't: Grovia doesn't search live fares or book directly on airline, hotel, or GDS systems. You keep booking through the supplier relationships and GDS or OTA logins you already use — Grovia is the operational layer around those bookings, recording what was booked, with whom, at what cost, and what's still outstanding.

Pricing

Grovia's core platform runs across three plans (shown at the discounted annual-billing rate), with the Travel & Tourism module as an add-on to any of them:

Plan	Price	Notes
Starter	₹875/month (annual billing; ₹1,050/month if billed monthly)	Core CRM, GST invoicing, ticketing
Growth	₹2,167/month (annual billing; ₹2,600/month if billed monthly)	Most popular
Business	₹4,375/month (annual billing; ₹5,250/month if billed monthly)	Full platform for larger teams
Travel & Tourism module	+₹1,550/month	Add-on to any plan, up to 50 bookings and 10 staff/agent accounts

Every plan includes a 14-Day Guided Trial, no credit card required, so you can run real bookings through it before deciding.

Frequently Asked Questions

Does Grovia handle visa application tracking?

Yes. Every visa application moves through a defined pipeline — documents pending, submitted, interview scheduled, approved or rejected, and collected — attached to the specific traveller and booking, so staff know the current stage without a separate check with the visa agent.

Can I manage group bookings and individual travellers separately?

Yes. A single booking — a family trip or a tour group — holds a full traveller roster, each person's passport number, expiry date, and visa status tracked individually, while the booking stays linked as one record for itinerary and invoicing.

Does Grovia integrate with airline or hotel booking systems (GDS)?

No — Grovia isn't a GDS or a live flight-booking engine. You keep booking through your existing supplier relationships and GDS or OTA logins exactly as you do today; Grovia manages the booking record, traveller data, commission tracking, and invoicing around what you've booked.

How does passport expiry tracking actually work?

Passport details are stored as data against each traveller's booking, not as a photo, and the module flags anyone whose validity falls short of their trip's requirements — well ahead of departure, so renewals happen on a normal timeline instead of a last-minute scramble.

Can I track commission owed by different suppliers?

Yes. The supplier directory covers airlines, hotels, DMCs, visa agents, transport vendors, cruise lines, insurers, and activity operators, with commission tracked per relationship — what's owed and what's been received, instead of a separate register per supplier.

Is GST invoicing for travel packages different from a normal invoice?

Yes, and it's worth getting right. Tour packages, standalone hotel or air bookings, and visa service fees don't sit under the same GST treatment, and overseas packages carry TCS too. Grovia's invoicing is GST-compliant with CGST/SGST/IGST and HSN/SAC codes built in — but confirm specific structures and current TCS rates with your CA.