Grovia + WhatsApp Business

Use your own WhatsApp Business number through Meta's Cloud API (or Twilio, Gupshup or MSG91). Grovia sends approved template messages automatically and, on Meta, brings customer replies into Conversations.

What it does

  • Automatic template messages: CA compliance reminders to clients, IT AMC expiry and SLA alerts, and ticket-resolved updates.
  • With Meta's Cloud API: customer replies arrive in Grovia's Conversations inbox and your team answers from there.
  • Delivery and read statuses are recorded.
  • Optional auto-reply when a customer writes in (at most once per customer every 12 hours).
  • Incoming messages are checked against Meta's signature before they are accepted.

How to set it up

  1. Set up a WhatsApp Business account in Meta (or with Twilio, Gupshup or MSG91) and get your number approved.
  2. In Grovia, open Settings → Integrations → SMS & WhatsApp and choose your provider.
  3. Enter the access token and phone number ID (Meta), the Account SID and Auth Token (Twilio — create the templates with the names Grovia shows), or the provider's API key and sender number.
  4. For Meta, copy the webhook address Grovia shows into your Meta app so replies reach Grovia.

Good to know

  • Business-initiated messages must use templates approved by Meta; Meta charges per conversation on your account.
  • Receiving replies and two-way chat need the Meta Cloud API; Twilio, Gupshup and MSG91 are send-only in Grovia.
  • Invoice and quotation sending is by email today, not WhatsApp.

Frequently asked questions

Does Grovia work with WhatsApp?

Yes. Connect your own WhatsApp Business API number (Meta Cloud API, Twilio, Gupshup or MSG91) and Grovia sends reminders and alerts automatically. With Meta, customer replies arrive in Grovia too.

Can I use the normal WhatsApp app on my phone?

No. Automatic messages need the WhatsApp Business API, which Meta provides directly or through partners like Gupshup and MSG91.

Which messages go out automatically?

CA compliance reminders, IT AMC expiry and SLA alerts, and ticket-resolved updates, using templates approved by Meta.

Can I use Twilio for WhatsApp?

Yes. Enter your Twilio Account SID and Auth Token, and create each template in Twilio's Content Template Builder with the exact name Grovia shows. Twilio is send-only in Grovia; replies need Meta's Cloud API.