Grovia + Support inbox (email to tickets)

Connect your support mailbox and every new email becomes a ticket your team can assign, answer and close.

What it does

  • Reads new mail from any provider over IMAP, or from Microsoft 365.
  • Creates a ticket for each new email; a reply that quotes the ticket number is added to that ticket.
  • Checks the mailbox every 5, 15, 30 or 60 minutes — your choice.
  • A "Test Connection" button for IMAP.

How to set it up

  1. In Grovia, open Settings → Support Email.
  2. Choose IMAP (any provider) or Microsoft 365, and enter the mailbox details.
  3. Test the connection, choose how often to check, and switch it on.

Good to know

  • Reads new (unseen) mail only; older mail is not imported.

Frequently asked questions

Can Grovia create tickets from email?

Yes. Connect your support mailbox in Settings → Support Email and each new email becomes a ticket; replies are threaded onto it.